Order Dispute Lost

Triggered when the dispute is resolved in favor of the player, resulting in a chargeback or refund.

Event Data

timestamp · number

The time when the event occurred. Example: 1632345000

appChargePaymentId · string

The Appcharge payment ID for the event. Example: pay_12345

appChargeOrderId · string

The Appcharge order ID for the event. Example: order_12345

playerId · string

The unique identifier of the player involved in the order. Example: player_12345

sessionMetadata · object

Relevant only to Personalization API users, the player session metadata object received from the Personalization API. Example: { "metadata": "data" }

paymentMethod · string

The payment method used for the transaction. Example: credit_card

reason · string

Error reason in case of a failure. Example: insufficient_funds

offer · object

Details about the offer associated with the order.

Show properties

offerName · string

The name of the offer. Example: Special Bundle

offerInternalId · string

The Appcharge offer ID. Example: offer_12345

offerExternalId · string

The publisher’s offer ID. Example: ext_offer_12345

originalPriceInDollar · number

The base price of the offer in USD. Example: 10.00

country · string

The ISO 3166-1 alpha-2 country code of the player. Example: US

currency · string

The ISO 4217 currency code used for the payment. Example: USD

priceInDollar · number

The paid price without taxes, converted to USD in real-time. Example: 8.00

priceInCents · number

The paid price in local currency (in cents). Example: 800

subtotal · number

The price paid by the player in local currency, excluding taxes. Example: 750

tax · number

The tax amount paid by the player (in cents of local currency). Example: 50

promoCodeName · string

The name of the promo code being applied. Example: PROMO10

discount · float

The discount amount in the currency the order was placed in. Example: 1.00

discountRatePoints · string

The rate of the discount as a percentage. Example: 10%

products · array of objects

A list of products included in the offer.

Show properties

name · string

The name of the product. Example: Deluxe Skin

sku · string

The publisher’s product ID. Example: prod_12345

amount · number

The quantity of the purchased product. Example: 1

Event Payload

{ 
  "timestamp": 1632345000, 
  "appChargePaymentId": "pay_12345", 
  "appChargeOrderId": "order_12345", 
  "playerId": "player_12345", 
  "sessionMetadata": {
    "device": "mobile", 
    "region": "US"
  }, 
  "paymentMethod": "credit_card", 
  "reason": "insufficient_funds", 
  "offer": { 
    "offerName": "Special Bundle", 
    "offerInternalId": "offer_12345", 
    "offerExternalId": "ext_offer_12345", 
    "originalPriceInDollar": 10.00, 
    "country": "US", 
    "currency": "USD", 
    "priceInDollar": 8.00, 
    "priceInCents": 800, 
    "subtotal": 750, 
    "tax": 50, 
    "promoCodeName": "PROMO10", 
    "discount": 1.00, 
    "discountRatePoints": "10%", 
    "products": [
      { 
        "name": "Deluxe Skin", 
        "sku": "prod_12345", 
        "amount": 1 
      }
    ] 
  } 
}